27 Aug 2008

Good Things Come...


picture by bob the lomond
Is WH Smith the new Post Office?

Why does shopping there always involve standing in a painfully long, painfully slow moving queue? All I wanted was a Private Eye... 8 minutes!

For the longest time I imagined it was a problem just with the branches in Waterloo Station. Well, yes, all three of them. But holidaying around Britain last week I discovered that there's a queue in every single WH Smith in the land.

Is it that WH Smith is fewer, or dimmer, staffed? Do they have till software designed by ETS? Is it because they spend too much time trying to cross-sell Toblerone at the checkout?


I know, I know, I'm grumpy, but there's something cruel about returning to work, with London shrouded in some sort of permanent autumnal gloom, after a fortnight's break: two weeks, just doesn't work does it? Not long enough to forget your work-worries, only your password.

2 comments:

suresh said...

I would say, it is a marketing technique to having to get people wait in the queue, which gives the illusion that the business is doing good

Not that they cant afford to employ more

Botogol said...

in a station???
:-)